f999 Privacy Policy –
Your Data, Handled with Care

1 Introduction

This Privacy Policy applies to all services offered by f999 through the website at f999.bz, the f999 mobile app for Android and iOS, and any other channels through which f999 makes its gaming and sports betting services available to Pakistani players.

When you register an account on f999, use the platform to bet on cricket – including PSL, T20 internationals and bilateral series – play fish games, slots, bingo or live casino games, or make a PKR deposit or withdrawal, you share certain personal information with us. This policy explains clearly what that information is, what we do with it, and what choices you have about it.

By using f999, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle data as described here, please do not use the platform. This policy should be read alongside our Terms and Conditions.

2 What We Collect

f999 collects personal information in the following categories. We only collect what is genuinely necessary – we are not interested in gathering data we have no use for.

We do not collect sensitive personal data such as religious beliefs, political views or biometric information. Full payment card numbers are never stored by f999 – card processing is handled by our payment partners using their own secure systems.

3 How We Collect It

Your information reaches us through three main channels:

• Directly from you – when you register your account, complete identity verification, make a deposit via JazzCash, Easypaisa, Raast or bank transfer, contact our support team or update your profile settings.
• Automatically as you use the platform – our servers and app log technical information such as your IP address, device details, session timestamps and navigation patterns within the platform. This happens whenever you open the website or app.
• From payment service providers – when you complete a deposit or withdrawal, our payment processing partners confirm transaction status and reference details. We receive only the confirmation data necessary to credit or debit your f999 wallet.

4 How We Use Your Data

Every piece of information f999 collects has a specific purpose. We do not use your data for anything beyond what is described below:

• Account operation – to create and maintain your f999 account, verify your identity, process logins and keep your account secure.
• Transaction processing – to handle PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and cards, and to maintain an accurate record of your account balance and transaction history.
• Platform delivery – to provide access to sports betting markets (including cricket, PSL, T20), fish games, bingo, live casino and the game lobby, and to ensure the platform works correctly on your device.
• Security and fraud prevention – to detect and investigate suspicious account activity, multiple account creation, bonus abuse and any potential breach of our Terms and Conditions.
• Customer support – to respond to your queries, resolve disputes and process responsible gaming requests such as deposit limits or self-exclusion.
• Platform improvement – to analyse aggregated, anonymised usage patterns that help us make f999 faster, easier to use and better suited to what Pakistani players actually want.
• Legal and compliance obligations – to meet anti-money laundering (AML) record-keeping requirements and to respond to lawful requests from relevant authorities where required.
• Communications – to send you important account notifications, deposit confirmations, security alerts and, if you have opted in, information about promotions and bonuses relevant to your account.

5 Sharing Your Data

f999 does not sell your personal information. We share data only in the specific situations described below, and only to the extent necessary for each purpose:

• Payment processors – JazzCash, Easypaisa, Raast and bank/card processing partners receive only the transaction data they need to process your deposit or withdrawal. They operate under their own privacy policies and security standards.
• Identity verification providers – if additional KYC (Know Your Customer) verification is required on your account, a verification service provider may receive your identity documents to confirm authenticity. This data is not retained by f999 beyond the verification process.
• Technology and hosting providers – our platform infrastructure runs on third-party cloud and hosting services. These providers process data on our behalf under strict contractual data processing agreements and have no independent right to use your information.
• Legal authorities – f999 will disclose personal data if required to do so by a valid legal process, court order or where disclosure is necessary to prevent fraud, money laundering or other serious harm. We will only share the minimum data required to satisfy the specific legal obligation.
• Business transfers – in the unlikely event that f999's business or assets are acquired by or merged with another entity, your data may be transferred as part of that transaction. You will be notified in advance if this occurs and your rights under this policy will be maintained.

In all cases where we share data with third parties, we require them to handle it securely and use it only for the purpose for which it was shared. We do not share data with advertisers, social media platforms or data analytics companies for profiling purposes.

6 Payment Data

All PKR deposits and withdrawals on f999 are processed through trusted payment service providers. f999 does not store full card numbers, CVV codes or mobile banking PINs. What we do retain is the minimum reference information needed to reconcile transactions with your account balance – for example, a masked JazzCash account reference or a partial transaction ID.

• Payment data is encrypted both in transit and at rest using industry-standard encryption protocols.
• Your withdrawal method details are stored securely to ensure that funds can only be returned to a payment account in your own name, consistent with our anti-fraud obligations.
• If you contact support regarding a transaction, our agents can view your transaction history in summary form but never see full payment credentials.

7 Cookies & Tracking

f999 uses cookies and similar technologies on our website and in the app. These are small data files that help the platform work correctly and allow us to understand how players use our services.

• Essential cookies – required for the platform to function. These handle session management, login state and security tokens. You cannot opt out of these without effectively opting out of using the platform.
• Functional cookies – remember your preferences such as language setting, preferred payment method and notification settings so you do not have to re-enter them each session.
• Analytics cookies – collect anonymised, aggregated data about how players navigate the platform. This helps us identify pages that are confusing, features that are underused and areas where we can improve the experience. No individually identifiable data is sent to analytics tools.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect how some features of f999 work. The f999 mobile app uses equivalent local storage mechanisms rather than traditional browser cookies.

8 Data Retention

f999 keeps your personal data for as long as your account is active and for a defined period after account closure. We do not keep data indefinitely – once it is no longer needed for the purpose it was collected for and any applicable retention obligation has expired, it is deleted or anonymised.

• Account and identity data is retained for the duration of your account plus a minimum period following closure, consistent with standard financial record-keeping practices for transaction-based services.
• Transaction records (deposit and withdrawal history) are retained for a minimum period to meet AML obligations and to resolve any post-closure disputes about account balances.
• Support communications are retained for a reasonable period to allow continuity of service and to refer back to in the event of a follow-up dispute.
• Gaming activity logs are retained for the period required to investigate any fairness or fraud disputes that may arise after a session ends.

When the retention period for a specific data category expires, f999 will securely delete or irreversibly anonymise that data so it can no longer be linked back to you as an individual.

9 Security Measures

Protecting your data is something we take seriously at f999. We apply technical and operational security measures appropriate to the type and sensitivity of the information we hold:

• All data transmitted between your device and f999 servers is encrypted using TLS (Transport Layer Security).
• Passwords are stored in hashed form – even f999 staff cannot read your actual password.
• Access to player data within f999's systems is restricted on a need-to-know basis. Customer support agents see only what is necessary to handle your query.
• Our platform undergoes periodic security reviews to identify and address potential vulnerabilities before they can be exploited.
• Unusual login attempts, such as logins from a new device or location, trigger additional verification steps to protect your account.

10 Your Rights

As a registered player on f999, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team and we will respond within a reasonable timeframe after verifying your identity:

• Right of access – you can request a summary of the personal data f999 holds about you, including what categories of data we have and how we use it.
• Right to correction – if any of your personal data is inaccurate or out of date (for example, a changed mobile number or address), you can request that we update it.
• Right to deletion – you can request that f999 delete your personal data. Note that we may be required to retain certain data for legal and compliance reasons even after an account closure request. Where deletion is not possible for a specific data item, we will explain why.
• Right to restrict processing – in certain circumstances, you can request that we temporarily stop using your data while a query or dispute is being investigated.
• Right to data portability – you can request a copy of the account and transaction data you have provided to f999 in a structured, commonly used format.
• Right to withdraw consent – where we rely on your consent to process data (such as for promotional communications), you can withdraw that consent at any time. Withdrawal does not affect processing that occurred before the withdrawal.

11 Minors & Age Policy

f999 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under 18 years of age. If we become aware that a minor has created an account, that account will be suspended immediately, any associated data will be deleted, and any funds deposited will be returned through the original payment method.

If you are a parent or guardian and believe a minor in your care has registered on f999, please contact our support team immediately with the relevant account details so we can take action promptly.

f999 actively works to prevent underage access. Age verification may be requested at registration or at any point during the account lifecycle. This is not a formality – it is a genuine commitment to responsible gaming. Visit our Responsible Gaming page for more on how we approach player protection.

12 Policy Changes

f999 may update this Privacy Policy from time to time to reflect changes in how we operate, updates to our payment methods or technology, or changes in applicable requirements. When we update this policy, the "Last Updated" date at the top of this page will change.

For material changes that significantly affect how your data is used, we will make reasonable efforts to notify registered players through in-platform notifications or by the contact details on their account before the changes take effect. For minor clarifications or formatting updates, we may update the page without a separate notification.

Continued use of f999 after a policy update has been published constitutes your acceptance of the revised policy. If you disagree with any change, you have the right to close your account by contacting support.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your information has been handled, please get in touch with our support team. We aim to acknowledge all privacy-related queries promptly.

• Live chat is available 24/7 within the f999 platform and mobile app – this is usually the fastest way to get a response.
• Email enquiries can be sent to: [email protected]
• When contacting us about your data, please include your registered username and mobile number so we can verify your identity and locate your account efficiently.